Do you
ever get a random text message that you don’t recognize the number or understand
the message? I usually reply, “You may have the wrong number,” and hope they
connect with whomever. Yesterday, this message showed up to me. “We are having
a service at 2 pm graveside at Woodlawn cemetery, this Friday.” I considered
the number and sent my ‘who is this, wrong number response’. The reply came,
“Do you know Terry Flick? You were in his contacts.”
If you
could only see the contacts I have in my mobile phone. I have more bus driver’s
and skycap’s phone numbers than relatives in there. Being in the group travel
business for nearly 25 years, I’ve met a lot of wonderful folks in the
industry, and I love being able to call them personally and ask for their
service. Such was the case with Terry Flick. Terry worked at the Tulsa Airport
for Latico® as a skycap. He was one of the first people you would see. He
worked outside at the curb checking folks and their luggage onto their flights.
When he saw our motorcoach arriving, he quickly grabbed a luggage cart to help
us get our bags into the counter. He always remembered my name.
He was kind and professional and always had a
nice smile as he wished us a great trip. He would take care of all the baggage
and say goodbye. I always kept his number in my phone and even when he wasn’t
going to be at work, Terry would arrange for someone to help us. I would give
him my business card with our return flight and he would stick it in his pocket
so I would have help. I could count on
Terry.
The
Tulsa airport allowed a second company to come in to assist travelers. I put
more names in my contacts and it seemed that I was adding and deleting on a
regular basis. But Terry stayed in there and he could advise me on whom I
needed to contact as things changed as the airport grew.
A couple
of years ago, I learned that Terry was going to retire. I hugged him at
curbside, wished him well and I selfishly thought, “Oh, no, I’ll never get
another one trained! Who will help us now?!” I really did miss him and how
professional he was.
It wasn’t too long ago, I was cleaning up my
contacts and I deleted his phone number from my phone. I wondered what he might
be doing. I had no idea if he had a wife or family, and I quickly talked myself
out of the call to avoid any awkward situations
I wish I
had called. The person going through Terry’s contacts was a hospice worker that
had been with him in his final days as he lost the battle with cancer. He had
no wife or children. Maybe he had tons of other family and friends, but I was
still in his contact list. I wish I had
called just to say hello and that he’d made my job easier for many years. I
could count on Terry.
I missed
the chance to say goodbye as he prepared for his journey
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